May-K's newly developed series of workshops provides contact centers, business process outsourcing companies and captive shared service centers a new opportunity to improve results through the development of the most important asset, their people:

Foundation Training

For newly hired employees we have an 8-day workshop that uses the latest training techniques from the U.S., customised for the Philippines requirements and implemented by our team with over 15 years experience in BPO. Our graduates have proven to be able to produce quality results as soon as they are put into the operations environment.

Technical Training

Our team of Performance Champions is able to partner with your organization and clients to assist in the customization and implementation of project and client specific training requirements. We have experience ranging from financial services back office through customer service for electronic products and telemarketing of products and services.

Team Leader Training

With the rapid expansion, BPO companies and contact centers are able to provide rapid career progression for employees. In line with this, May-K has developed a series of workshops aimed specifically at potential and current team leaders to enable them to effectively manage their teams in a dynamic manner to produce impressive results.

Management Training

As well as Team Leaders, Managers at all levels need to be equipped with the necessary skills to provide results. May-K has developed a series of workshops from basic managerial skills training to advanced strategic management to enable the long term success of the company.