The Performance Champions

Grace Orena

President and Co-founder of May-K, "Grechie" has over 23 years of successful and progressive experience in various phases of operations, customer service and human resource development. An accredited American Management Association trainer, she has demonstrated success in analyzing training needs and providing solutions to training problems to top corporations such as P&G, Avon, Sitel and Philippine Airlines. She conducts Management Training and she is a consultant for Instructional Design, Human Resource Development and Image.

Jennifer Alava

Performance Consultant, "Jen" has a background in AB Psychology and Guidance Counseling Education. Also knowledgeable in Human Resources, she worked for Asian Hospital and De La Salle Santiago Zobel School. She conducts workshops on Customer Service, Team Building, Near Hire, Business Presentation, Train the Trainers, Values and Personality Development. Jen was May K's Training Manager for corporate services.  Jen trained over 7500 professionals for over 6 years.

Liza Kathryn Carbonel

Performance Consultant, "Kat" has over 10 years experience in Business Process Outsourcing Operations and Training and Development. Worked for companies such as Accenture, e-PLDT, Parlance Systems Inc. She conducts workshops on Near Hire, Customer Service, Business Writing and Personality Development.  Kat trained over 5500 professionals for May K.

James Michael Francisco

Performance Consultant, "Jay" has over 17 years experience training for International clients in the telesales, finance and contact center industry including American Express, AT&T and Sony USA. An experienced ISO auditor, Jay also worked for companies such as Customer Contact Center and RMH. He conducts workshops on Finance, Foundation, Near Hire, Team Building, Customer Service, Business Presentation, Trainer Development  and Personality Development.  Jay trained over 11500 professionals for May K. 

Charissa Legaspi

Performance Consultant, "Chari" has 4 years of experience managing teams in the contact center industry, along with her 8 years experience in customer service and 5 years in training. She worked for Sitel, Source1 and Bayan Tel. She is a certified HDI trainer and also conducts workshops on Foundation, Near Hire, Customer Service, Team Building and Personality Development.  Chari trained over 9000 professionals for May K.

Jennifer Vertusio-Shapiro

Performance Consultant, "Jenny" has a comprehensive background in Leading Teams, Marketing, Business Process Re-engineering, Quality and Training for major corporations including Equitable PCI Bank and Aboitiz. She conducts workshops on Personality Development, Management Training, Communication and Customer Service.  Jenny trained over 2000 professionals for May K.


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